From Tuesday 1st April we will no longer be using Ask My GP. Instead we are changing to a system called Accurx which integrates with our existing clinical system. You can use this system via our website without having to request login details or via the NHS app.
You do not need to rush to add your request at 8am. The system is currently open for appointments, admin and prescription requests from 8am to 6.30pm, Monday to Friday.
All requests will be triaged by a clinician and allocated a priority which will be either same day, or routine up to 2 weeks. An appointment will be booked according to the priority assigned.

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Download the complaint form (reviewed June 2016)

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Website: https://www.pohwer.net
Telephone: 0300 456 2370
Email: pohwer@pohwer.net

Date published: 10th October, 2014
Date last updated: 7th April, 2020