Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- fill out a repeat prescriptions request form
- use your NHS account (on the NHS website or in the NHS app).
- use your Systmonline account (on the Systmonline website or in the Systmonline app).
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- use the repeat ordering slip on your previous prescription. Leave it at the surgery or post it to us.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 01522 569033
- fill in our medication query form
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
A medication review is a private, confidential meeting between you and a GP or another suitably qualified health professional to discuss your medicines. The discussion may take place over the phone or in person. The aim of the medication review is to check that you are prescribed the most appropriate medicines and that you get the best out of those medicines.
Tests may be made to determine whether the medicine is working (e.g. blood pressure checks). Monitoring may be necessary for the type of medication that you are on.
You will be asked how you are getting on with your medicines; so inform your health professional of any problems you may be experiencing with your medicines. You will have the opportunity to ask any questions you may have about your medicines. If any changes need to be made to your medication, your agreement will be sought before changes are made.
A record of the review will be documented in your medical notes.
If you do not book a medication review when requested this will result in restrictions to ongoing prescription requests until such time that a medication review has been completed. This is to ensure that we are prescribing safely on an ongoing basis.
Find out more about prescription charges (nhs.uk).
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.