We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.
- Available Monday to Friday 08.00-10.30am, although it may close earlier due to patient demand
- We will usually get back to you on the same day (after 13.30pm it might be the next day)
- You can request a particular doctor (so long as they’re working)
- You can choose to be contacted by the surgery by telephone, secure message/email or video call
- If we need to see you we will usually give you a face-to-face or video appointment the same day
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
- You can register for askmyGP now, without any paperwork
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP via askmyGP. However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
Please note you can no longer book a GP appointment using our previous online appointment system.
askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward!
We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:
- it saves you time
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need
DNA’S
Appointments made but patients simply don’t turn up without cancelling and giving us the opportunity to offer this to another patient who needs it. This problem is ever increasing for us and we have to tackle it.
PLEASE note that we have to adopt the following procedure and action will be taken. Should a patient not attend more than 3 times in a six month period they will be asked to leave the practice and removed from our list. This rule has always applied however we have been reluctant to action it. I am sorry but we now have to for the benefit of all of our other patients.
Business Manager
